A system exists within a major retail corporation’s delivery service wherein customers are not obligated to provide gratuity to the delivery personnel. This differs from traditional delivery models where tipping is customary and often expected. For instance, an individual ordering groceries online through this retailer’s platform might receive their order without any additional charge or suggestion to tip the driver.
The absence of required gratuities potentially offers several advantages. It provides price certainty, allowing customers to accurately budget their expenses without the variable cost of a tip. Furthermore, it could streamline the payment process, removing the need for calculations or handling of cash. Historically, delivery services have relied on tips to supplement driver income, but this approach aims to alter that model, possibly shifting the responsibility of fair compensation more directly to the employer.
